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April
2013 – Present
Arlington, TX
Finding
The Solution
Self-employed
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Repair
client’s computers and maintain them/windows XP, windows 7, windows 8 and
8.1 also windows 10
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Remove
virus or install upgrades on desktop and laptops if available for that
system
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Setup
static IP network, Maintain server
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Screen
repairs or replace for laptops as well as tablets
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Remote
log in assistance
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Hard
drive replacement with pictures and files save
Oct
2009 – April 2013 AT&T
/Pinnacle Dallas,
TX
Technical Support Agent
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Tier
2 agent assisting members in all U-verse issues, such as IPTV,
DSL/Dial-up Internet access or VoIP services
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Answers customer inquiries concerning services &
equipment and/or reporting problem areas
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Conducts analysis and troubleshooting via telephone for
customers’ U-verse services
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Setup static IP for customers via telephone remote setup
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Train new employees on answering customer inquiries and
system issues in hassle free and productive manner
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Troubleshooting and problem solving for representatives,
techs and various departments
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Excellent soft skills for handling irate U-Verse Members
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Enters or retrieves information for various mechanized
systems using computer terminal
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Reviews, uses and/or distributes various manual and
mechanized reports in the performance of daily
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Uses sophisticated test systems to verify and determine
faults in network equipment or individual customer lines
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Ability to multi-task in a high level environment
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